Privacy Policy

This Privacy Policy describes how ceyMX ("ceyMX", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website, use our products and services — including our ERP platform, email hosting, and custom software — or otherwise interact with us.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from the services you use:

Information you provide

• Contact details — such as your name, email address, phone number, and company name when you submit an enquiry, request a demo, or sign up for a service.
• Communications — the contents of messages you send us through forms, email, or messaging platforms.
• Account & service data — information you or your organisation enter into our ERP, email hosting, or other platforms.

Information collected automatically

• Usage data — pages visited, time spent, referring pages, and similar analytics.
• Device & technical data — IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the products and services you request;
• Operate, maintain, secure, and improve our website and services;
• Provide customer support, implementation, and ongoing assistance;
• Send service-related communications, updates, and (where permitted) marketing you can opt out of;
• Detect, prevent, and address technical issues, fraud, or security incidents;
• Comply with legal obligations.

3. Legal Basis for Processing

Where applicable, we process your personal data on the basis of your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations.

4. Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve your experience. You can control or disable cookies through your browser settings, though some features may not function properly without them.

5. How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers — trusted vendors who help us operate our business (e.g. hosting, infrastructure), under confidentiality obligations;
• Legal requirements — when required by law, regulation, legal process, or governmental request;
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate safeguards;
• With your consent — where you have asked us to share your information.

6. Data Security

We take the protection of your data seriously. We apply advanced encryption, access controls, and robust safeguards designed to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@ceymx.com.

9. Third-Party Links

Our website and products may contain links to third-party websites or services (such as our product sites). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10. Children's Privacy

Our services are intended for businesses and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

• Email: info@ceymx.com
• Phone: +94 717 774 772
• Contact form: ceymx.com/contact